ServiceNow is an important software for any organization as it is powered with ITSM tools, customer support, cybersecurity, and more. The ServiceNow platform is majorly used by organizations to manage change and can be considered as one of the best applications for change management.

If you’re wondering how ServiceNow is leveraged for change, here’s how it works in a nutshell.

Sydney works in the database team and for an application, she wants to make changes within the existing database. In this case, she and her team have to create the change request to initiate the change process which undergoes assessment, planning, implementation, and validation.

This whole process can be managed by an ITSM application like ServiceNow.

Now let’s get a deeper understanding of what change management is in ServiceNow, the types of changes, and the process of change management.