The COVID-19 pandemic of 2020 has provided the circumstances that have everyone thinking about business models, modes of operation, workplace practices, processes, and policies. Processes are the key to managing and changing an organization. Recent experience as a volunteer for an NPO made me not only appreciate how processes are key to managing and changing teams, but also how to process re-engineering must become an important part of business life, and how ERP systems must be able to keep up with process change.