Recent Forrester research shows that a handful of leading banks are pushing ahead with their digital transformation, while many are still struggling to create and execute a coherent transformation strategKeeping track of changes to equipment, software, procedures, and anything else related to the information Technology environment within an organization can be quite a feat. The better an organization can document these changes and keep trackAs digital banking executives know all too well, shifting consumer behaviors is no small feat. Whether that’s growing digital adoption or changing financial habits, driving behavioral change requires a good understanding of customers’ needs, customer-centric design and development processes, and tailored marketing and educational tool

https://www.zdnet.com/article/banks-must-sustain-digital-momentum-in-2021/